Guidelines, Policies & Procedures

Maple Grove Guidelines

ALL campers, staff, and visitors must abide by the following:

  • NO smoking, alcohol, or illicit drugs
  • NO swearing or filthy talk
  • NO noise from 11 PM to 8 AM
  • NO guests’ pets (service animals allowed)
  • NO dirt bikes, ATVs, or snowmobiles
  • NO unattended campfires (coals must be extinguished after use)
  • NO canvassing/soliciting 

Maple Grove Policies & Procedures

Below are some of the policies and procedures we at Maple Grove practice to ensure a safe and respectful environment for all who are on our grounds. If you have any questions or concerns, please contact the Office at mgoffice@bellnet.ca or 519-285-3334.

ANTI-HARASSMENT POLICY
Maple Grove Christian Retreat Centre has zero-tolerance of harassment. Harassment is defined as engaging in a course of vexatious comment or conduct against another person, and a comment or conduct that is known or ought to be reasonably known to be unwelcome. Anyone who believes they have been harassed on our grounds has the right and is encouraged to report an incident either directly to the Executive Director or using an Incident Report in the Office. Please see our Conflict Resolution Procedure for more info.

CONFLICT RESOLUTION PROCEDURE
When an incident has been reported, the Executive Director will investigate by conducting one-on-one meetings with both the person/s who lodged the complaint and the person/s the complaint is against. Violations of any Maple Grove policies may result in verbal and/or written warning, and/or disciplinary action up to and including termination of employment or termination of services of a vendor, contractor or associated firm, guest group, or individual client/camper. Maple Grove reserves the right to report such violations to appropriate law enforcement and/or support services.

CYBER POLICY
Maple Grove offers free WiFi in the Camp Square and Office. Users use this service at their own risk. Anyone found to be using our Internet service or social media platforms with malicious intent, including but not limited to cyber-bullying and hacking, will be subject to our Conflict Resolution Procedure. With the exception of Adventure Camp, we allow our campers to have their phones and electronic devices. Rental groups may decide to allow or prohibit this use within their own group at their own discretion. 

SWIMMING POOL POLICIES
The pool is typically opened at 10 AM, and no one may swim after dusk. Bathers under 12 years of age must be accompanied by a parent or approved agent who is not less than 16 years of age. No person infected with a communicable disease or having open sores on his/her body shall enter the pool. Glass and food are prohibited within the pool enclosure. No person shall pollute the water in the swimming pool in any manner. No person shall engage in boisterous play in or about the swimming pool. No street clothes are allowed in the pool. The lifeguards are the authority at the pool and must be adhered to.

UNDERAGE-CAMPER CONTACT POLICY
If you are the parent/guardian of a child attending a Maple Grove camp program, we recommend keeping limited communication with them during the program to keep them as engaged and focused as possible in the program. Children can often become homesick if they are reminded about being away from loved ones. With the exception of Adventure Camp, we allow our campers to keep their cell phones on them. If there is an emergency and your child doesn’t have a phone or isn’t responding, please call the Office at 519-285-3334 to speak with the Executive Director. If your child is attending a program by one of our rental guest groups, you must contact the leader of that group as the Office does not handle these requests.

VIOLENCE PREVENTION POLICY
Maple Grove Christian Retreat Centre has zero-tolerance for violence. Violence is defined as: the exercise of physical force by a person against another that causes or could cause physical injury, an attempt to exercise physical force against another person that could cause physical injury, and a statement or behaviour that is reasonable for another person to interpret as a threat to exercise physical force against him/her that could cause physical injury. All persons on Maple Grove’s premises, whether employees or visitors, must conduct themselves in a professional and courteous manner consistent with accepted good business practices. Each person is expected to conduct themselves in a non-violent and non-threatening or intimidating manner. Please see our Conflict Resolution Procedure for more info.